Zoho has everything you need to boost sales, step up productivity, to manage, report and track day-to-day activities.
Introducing the only true end-to-end Customer Engagement Suite.
Zoho CRM +
Complete Customer Engagement Suite
Zoho CRM Plus unifies your customer-facing teams with a single all-in-one software and provides them with visibility of every customer interaction. Empower your teams with the technology they need to give your customers a better experience.
Deliver a contextual and engaging customer experience across every customer touchpoint - including phone, email, live chat, surveys, social media and support tickets.
Get more done together. Create a connected ecosystem for all of your teams to work together on client projects, marketing campaigns and customer conversions.
To get a clearer picture of your customer, your data needs to work together. Collect, analyze and act upon your customer data across channels in real-time.
Insights & Intelligence
Your teams operate differently, but the end goal is the same. Boost team productivity and efficiency with customer-centric context for every activity.
Get your team up and running in no time. Systematically manage your teams with a centralized panel as they scale over time and avoid the hassle of multiple payments.
Zoho CRM Plus offers a full range of mobile apps to help your teams stay informed, flexible, ready to engage customers and make decisions on the go.
Cover all your bases
From your agent’s productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer services efforts. Zoho Desk is the industry’s first context-aware help desk software that helps business focus on the customer.
Put customer service at the heart of your company.
Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.
Closed tickets, opens happiness
With Zoho Desk, identify the right trends and patterns in your team's efforts, make improvements and inspire better performance.
Improve, not improvise
Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.
One company, one team
When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.
Convenience is Key
Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.
Self-help is the best help
Zoho Desk understands the uniqueness of your business allowing you to customize extensively and integrate it with other apps such as G-Suite & QuickBooks.
Cloud App Integrations
Online document collaboration that is perfect for organizations of all shapes and sizes.
Knowledge management for teams made easy
Zoho Wiki, an easy-to-use knowledge management tool that caters to the particular needs of teams within your organization. Now you can effectively create and share knowledge.
Small Creative Teams
Organize all your product requirements such as user interfaces, icons etc., in a centralized location that can be accessed by team members.
Build virtual teams using wikis to review work and access team documents from a remote location for faster decision making.
Create virtual classrooms where students can access assignments, lectures, course content, academic schedules and videos.
Organize class or course-based information through workspaces. Furthermore, you can create portals to maintain a list of completed courses, specializations and research interests.
Create a centralized employee portal to capture essential employee-related information, such as leave policies, holidays, insurance policies and travel itineraries.
Maintain a portal containing all training materials to enhance learning.
Create wikis for your product's help documentation. Maintain pages for FAQ's, API guides, terms and conditions and many more. Embed images, illustrations and videos to make your content more engaging.
Create service guides, owner manuals and repair manuals with instructions for installation, setup and safety.