Field Service made Easy

ServiceM8 is the app for trades and services businesses. Take control and work smarter with real-time communication between your office, field staff and customers.

Featuring:

Powerful Field Service Management Software

Access client and job details, view staff locations and schedules, dispatch jobs and generate quotes or invoices – wherever you are.

Powerful job creation, dispatch, navigation, quoting, job documentation and invoicing capability - in the office or from the palm of your hand. Field staff have everything they need to get to the job, complete and record the work, and issue an invoice.

Job Management

Having job history can sometimes be the difference between finishing the job first-time and having to schedule a second visit. Access a full history of work done for every client, including notes, photos, emails, and messages - anywhere.

Job History

Record proof that the customer is happy to proceed with the job, or pay for work you've just completed. Get staff to sign off on site audits or checklists.

Capture Signatures

Get directions to the job site in two taps - staff won't ever get lost again! ServiceM8 automatically sends the address to your favorite mapping software. We currently support Apple Maps, Google Maps, Waze, Navigon and Metroview.

Integrated Navigation

Job Scheduling Software

Easily manage your staff schedules from anywhere. Simply drag jobs onto the desired time and staff member and they’ll be instantly notified of their updated schedule.

Simply drag new jobs onto the desired time and staff member to schedule them.

Drag-and-Drop

Instantly dispatch urgent jobs by simply dragging the job directly onto the desired staff member.

Instant Dispatch

Automatic alerts remind you when to leave for your next booking, so you're always on time. It even calculates travel time.

Job Reminders

Employees are instantly notified of any changes to their schedule.

Schedule Updates

Quoting & Invoicing Software

Create professional invoices in seconds, then email, TXT, print or even post them to your client while you’re still on site.

e-Payments

Make it as easy as possible for your clients to pay you. Take payment straight away through the app, or send them a link to pay online.

Create professional invoices in seconds, then email, text, print or even post them to your client while you're still on site.

Easy Invoicing

Select from our range of beautiful and professional template designs, which will include your logo automatically.

Beautiful Templates

Simply type in the client’s credit card number and charge them on site. You’ll process the transaction then and there.

Mobile Card Transactions

Email your customers an invoice that they can pay online.

Online Invoice Payment

Real-time communication

ServiceM8 uses everything great about mobile and cloud-based technologies to make communicating with staff and customers easy, fast and professional.

Go Mobile

Impressive communication, navigation, quoting, job management and invoicing capability, tailored for ease of use with your iPhone or iPad.

Communicate with all staff using a live activity feed - update everyone on housekeeping matters, ask advice or share tips and tricks.

Activity Feed

Automatically SMS clients to notify them you're on the way to the job, with an estimated time of arrival.

On-the-Way Messaging

Currently, ServiceM8 is only available for iOS devices. Click to find out more.

Powerful Mobile App

Field staff can access all job information without internet connectivity, and any updates will automatically sync when connectivity is restored.

Offline Access

Paperless electronic forms in the field

ServiceM8’s Forms have near limitless possibilities. Complete site audits, procedures, and checklists in the field, then immediately turn them into professional PDF reports.

Powerful Reporting Software

Whether you’re looking for a high-level view of how you’re tracking or want to get into the nitty-gritty details, get all the information you need lightning fast.

Create customized forms and reports to suit your business needs, such as inspection reports, certificates of compliance, Safe Work Method Statements (SWMS) and Job Safety Analyses (JSAs).

Produce Professional PDF’s

Build checklists, safety audits, site reports, inspections reports, industry certificates and more.

Endless Possibilities

Built-in and automated reporting on your business. See jobs by category, job status, backlog and win/lose rates, all at a glance.

Job Reports

Know your numbers and monitor your cash flow with reports on invoicing, job profitability, revenue by job category, and total revenue.

Revenue Reports

Extend ServiceM8 with Integrations

ServiceM8 doesn’t do everything, so we’ve integrated with other great products for small business, giving you a seamless experience between platforms.

Sync clients, items, invoices, and payments with world class accounting software such as Xero and QuickBooks to prevent double entry and reduce administration efforts.

Leading Accounting Software

Staff clock-on and clock-off times are automatically recorded in Deputy as time-sheets.

Deputy – Staff Management