Why Accodex chose a BPO for Outsourcing and why we stayed
In my last blog How to do Accounting Outsourcing, I did mention our proud partnership with Frontline Philippines. We have partnered with them for almost four years and we don’t see ourselves leaving just yet. This is not a paid advertisement although hello Frontline, we all love Philippine Dried Mangoes here in Adelaide!
When Accodex CEO Chris Hooper decided to outsource our Accounting Services in 2015, it was his long-standing relationship with Frontline co-founders Jon Ryall and Mark Cottle that sealed the deal but everyone who knows Chris Hooper knows it’s not just about the relationship that made him say yes to Offshoring.
Technology vs Offshoring (Outsourcing)
The future of Accounting is here and it’s called the Cloud. Yes, you can now work from anywhere in the world with your laptop and pocket wifi. You can do your client’s bookkeeping, tax, or meet with them face to face, not physically but through technology. But no matter how advanced technology has become, there’s still one big problem that a growing Accounting firm faces – capacity. And technology made offshoring possible, cost-efficient and effective. So Chris said, that’s one box ticked.
“The future of Accounting is here and its called the Cloud.”
With Chris’s long-standing relationship with Mark and Jon, he kept track of the company’s progress and he was very impressed! From starting a small Accounting Offshoring firm for themselves in Manila in 2011 to “accidentally” offering a Business Process Outsourcing (BPO) Services to other firms as pocket money to now employing over 300 Filipinos servicing over 70 companies in Australia, United States and United Kingdom*.
Complex Laws and Employment Legislations in the Philippines
Hiring a staff in the Philippines doesn’t only mean laptop and wifi. Although both very important, it doesn’t stop there. With Payroll alone, a Filipino staff receives at least the minimum wage per region and/or sector, holiday wage and overtime pay, 13th month and potentially 14th month pays which are mandated by the Philippine Labor Code, maternity, paternity and solo parent leaves, health care benefits, Pag-Ibig Housing Loan, Social Security System (SSS), Philhealth and so on.
If you are planning to grow your Accounting practice outside of the Philippines, its so much better to partner with a BPO that are based in the country than to stress yourselves with adhering to all these legislations while making sure your employees are remunerated correctly.
“Hiring staff in the Philippines doesn’t only mean laptop and wifi.”
Offshoring means you are leasing on a per desk/month basis. Renting an office for your 5 or less employees means paying for people to manage it, long term lease of at least 5 years if you want to be based in the CBD and make sure your employees are safe, water, electricity, maintenance and so forth. You are surely saving tons of money with Offshoring.
Here’s this word again. In our 4 year-relationship with Frontline, they have proven to treat their employees as family. From the quality of staff they’ve given the company through recruitment to making sure our girls feel special on their birthdays or work anniversaries, it gives me great confidence and joy as a Filipino working in the Accodex Headquaters in Australia, looking after our Offshore Staff in Manila, that our extended Accodex family are being looked after by the best
Will we ever leave? Perhaps when we reach 20 Filipino Accodexians in the next 3-5 years. But that’s when we can manage our own Offshoring in the Philippines. For now, we’re loving our partnership with Frontline Philippines and we’re staying.
*Source: Offshore and Die by Mark Cottle and Jon Ryall.
Written By: Lindsay Menguita
Chief Learning Officer