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Transform your customer experience.

Relationships with customers can be complex, but the tools to manage theme shouldn’t be. Zendesk Support is intuitive, built with customer support agents in mind.

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Build trust with customers by offering responsive, personalized, support on the channels they prefer.

Customer Service for Humans

Make your customer service stand out

Reduce friction with software that’s designed to increase speed and efficiency—and turn your team of agents into experts.

By using a unique form for different types of customer requests, you can ensure they're automatically routed to the right place. And because agents have additional details that are relevant to the customer’s specific problem, both agent and customer save time.

Solutions for every inquiry

Whether it’s gathering better information or seeing what steps a customer has taken to already resolve a problem, context can make a big impact. Agents who are empowered with information can provide a faster, more tailored customer experience.

Dyanimc Request Forms

Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support.

Real-Time Ticketing Support

Powerful, Productive Agents

Customize your reports and get insights into the metrics that matter: the health of your customer base and how it affects your business.

Set agents up for success with effective tools for collaboration, information gathering, and automation.

Intelligent Support Network

Zendesk Support brings conventional and emerging channels together, making it easy to connect with customers on their own terms.

Multichannel

Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles.

Multilingual

Initiate process triggered by ticket changes or time-based conditions. Start with our built-in best practices and customize to fit any workflow, from simple to the most complex.

Business Rules

Give customers 24/7 support with easy access to the answers they need, wherever they are.

Success without growing pains

Self-Service Satisfaction

Scaling is easy because Zendesk’s technology works right out of the box, integrates with other tools, and expands to fit your business.

With native mobile apps agents can respond to customer requests even when they’re away from their desks.

Support on then Go

Agents can CC co-workers and share information using internal notes on tickets. Live editing shows who is viewing a ticket and any changes they make in real-time.

Collaboration

Connect your favorite business tools. Bring customer context and information to where it’s needed in Zendesk Support or connect Support information into your business.

Unite your Business

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Cloud Solutions

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